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Privacy Policy

Core information

In this policy, the “Company” refers to Moonshard LTD, the “website” refers to www.moonshard.com and the “Service” refers to the products and delivery facilities provided by Moonshard LTD through the website. In the policy, “Users” refer to account holders or website visitors or customers who have effected a purchase on www.moonshard.com. Moonshard LTD also operates under the tradename and brand name Moonshard.

Protecting your Privacy

At Moonshard, we are fully committed to protecting your privacy and security. We understand and value privacy as much as you, as we as well value our own privacy.

For all Moonshard services, the data controller – the company that is responsible for protecting your privacy – is Moonshard LTD and www.moonshard.com.

Privacy Policy of Moonshard LTD

Moonshard LTD operates the www.moonshard.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Moonshard website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.moonshard.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

How we use your information

The information that we collect from you, the users, are the following:

  • Your full name (legal name)

  • Date of Birth

  • Gender

  • Physical Address

  • Email address

  • Contact number – phone and/or landline.

The purpose of this information is for customer identification, we need to know that it is really you and to deliver your purchases swiftly and securely. Other contact information such as your email address is to communicate your purchase receipt, notify you of ongoing and future promotions, update you on the status of your order and to notify you of updates and changes in all our policies. We will also send you information about our products and services so that you are always in the “know”.

Payment information

The website will also collect payment information from the users for the processing of purchases. The information collected are card details for online card payment facilities. This will enable us to charge you the correct amount pertaining to your order and to issue refunds when needed (obviously we’re not giving all our stuff away!). A record of all transaction is kept at the company for Tax Legislations. Other payment information that we collect are MCB Juice and Blink by Emtel for users residing in Mauritius and opting for that mode of payment. Cards that are accepted for online transactions through the website are:

  • VISA

  • MasterCard

  • American Express

Other mode of payment supported by the website is PayPal. All products are charged in the local currency whereby the company operates, that is, Mauritius where the currency is the Mauritian Rupee (Rs). For international users, the currency displayed on the website will be the local currency from where the user is browsing. For international transactions, the currency used is the US dollar (USD).

Communications and Purchase history

All communications from you to us through the website’s message tool and emails are recorded by us. This will enable us to improve our service by incorporating your suggestions and observations. Items that have been added to your cart and purchased are also recorded on our end for reconciliation with our inventory and to identify your preferences and market trends. This will also enable us to handle returns and refunds as per our Term & Conditions. Communications are also recorded to provide the best customer service.

Device information

The details about the device used to access the website by users is also recorded. This includes the type of device, laptop, phone or tablet, location of the device, duration of visit, items searched for on the website. This information will help us to improve the interface of the website to better suit the method of browsing chosen by the users. This will also help in identifying you, giving you the option of setting your preferences: language, currency and other preferences. This will also enable us to show you Moonshard adverts as you browse the web. Recording these details will also help us to monitor and analyse the behaviour of website visitors to prevent breaches and to protect the website.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

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